Helpful Hints
A few helpful things to better serve you, our customers.
Due to the fact that we schedule our shop according to items and not coaches, unless it is an emergency issue, we cannot allow any additions to the work orders after the initial write-up. Please do not ask us to make any exceptions, we do not like to say no.
Business hours are between 7:30 a.m. to 4:00 p.m., unless otherwise specified.
We have an open shop policy during above business hours.
Please park your car with your coach when it is in a hook-up. Do not block parking spaces with tow vehicles while unit is in for repairs. Parking places change each day. Monaco RV assumes no responsibility for the assigning of parking places.
Updates on the progress of your coach will be given to you every afternoon by your service writer. If you have any questions, please feel free to ask your service writer.
Any communications about coach repairs need to go through a service writer please. Techs can only do what is written on a work order. Our service shop is open to customers during repairs. Safety glasses must be worn at all times, no exceptions.
After the initial write up, coaches will be picked up at approximately 7:45 a.m. Units will be returned to the campground at the end of the shift each evening, usually between 3:30 PM- 4:00 PM (subject to change). We will advise you if it will be any later than this. Updates on the progress are given between 3:00 p.m. and 4:00 p.m. in the lobby unless otherwise specified.
Please keep in mind that some items will be "work in progress" and will not be completed or signed off. However, do not hesitate to come to us with any concerns about a repair.
Units will usually be picked up from their campsite shortly after the start of the days' shift.
For the safety of your pets we ask that you remove them from the coach while it's in the shop.
For your safety and liability purposes, all repairs and services completed on your coach while in this facility must be performed by a Monaco technician.
Factory tours are at 10:00 AM and 2:00 PM daily at the plant. Please be there a few minutes early.
The Customer lounge is open from 7:30 a.m. to 9:00 p.m. Monday to Friday. For the comfort of our coach owners with allergies, we ask that you please keep pets off the furniture. Coffee, tea, internet hook-up, phone, fax machine, TV, and laundry facilities are available for your convenience during your stay.
Currently our shop rate is $109.00 per hour, with a half hour minimum. Subject to change.
